![]() The CMA also had concerns that the company was failing to ensure the accuracy of product descriptions, that products offered for sale were in stock and delivered within advertised timeframes, and that items were of a satisfactory quality. For example, in cases where customers had not been provided with the goods or services that they had paid for, they were sometimes only offered Groupon credits instead of refunds. The CMA was concerned that Groupon was not responding satisfactorily to customer complaints and was not always providing customers with the refunds and other forms of redress, such as replacement items, to which the CMA considers they were legally entitled. On 9 August, the CMA wrote to Groupon outlining its specific concerns about Groupon’s compliance with consumer protection law and warning that if Groupon did not change its conduct it could face court action. The Competition and Markets Authority (CMA) launched an enforcement investigation into Groupon UK, an online marketplace that offers discounts and deals for a range of products and services, in April 2021. Groupon will offer refunds to certain customers who were previously not offered refunds CMA secures commitments from discount shopping website Groupon to improve customer service and ensure accuracy of descriptions on its website ![]()
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